Return Policy

TERMS AND CONDITION (RETURNS & EXCHANGE)

    1. Kindly ensure that item(s) stated above is returned within 14 days from the original date of receipt unwashed & unworn and with all tags and labels intact. Lara ‘J reserve the rights to reject returns that do not comply.

    2. Sale items and accessories (e.g. bags and belts) are non-exchangeable.

    3. SingPost Registered Mail is strongly recommended. Lara ‘J will not take certificate of posting / photographs / receipts as proof of posting due to increased fraudulent abuse. Risk of lost mail is beared by the customer.

    4. For defected/incorrect cases, Lara ‘J will only reimburse equivalent to SingPost postage regardless of other carriers used.

    REASONS FOR RETURN AND OUR FOLLOW-UP ACTIONS:

      FOR RETURN DUE TO CANNOT-FIT REASONS:
      • Store credit of equivalent value* will be issued. Store credit will come in a discount code format and will be emailed to you.
      • *If item is $42 and bought at a 5% discount, store credit will be $39.90.
      • Voucher will have a valid period of 6 months.
      • Shipping postage will not be reimbursed.
      FOR RETURN DUE TO MANUFACTURER'S DEFECT:
      • Replacement item will be mailed to you after receiving your parcel.
      • Shipping postage will be reimbursed but only equivalent to SingPost Registered / Normal  mail postage fees regardless of carrier used.
      FOR RETURN DUE TO INCORRECT ITEM RECEIVED:
      • Correct item will be mailed to you after receiving your parcel.
      • Shipping postage will be reimbursed but only equivalent to SingPost Registered / Normal  mail postage fees regardless of carrier used.

      TO COMPLETE THE RETURN PROCESS...

      Download a RETURN FORM here if you do not have one.

        Step 1: Please ensure tags and labels are intact, not a SALE item or an accessory, and return is within 14 days.

        Step 2: Kindly mail the item back to us and remember to enclose the return form (pink form) with details filled up.

        • Our address: 50 UBI CRESCENT, 01-08. SINGAPORE 408568

        Step 3: Do allow 3 to 5 working days for your parcel to reach us.

        Step 4: Once we received your parcel, we will email you with our follow up actions on the same working day.

        If you do not hear from us within 7 working days of mailing the parcel:

        Please email us via our support form. Do provide as much information as possible. Including order number and tracking number.

        Do note that SingPost Registered Mail is strongly recommended. Lara ‘J will NOT take certificate of posting / photographs / receipts as proof of posting due to increased fraudulent abuse. Customers will bear the risk of lost mail by using Normal Mail.